Terms and Conditions

Updated November, 2025

  • General Use

    • This website is owned and operated by Paisley Partners, LLC, publisher of Navigating Healthcare.

    • All materials on this site—including text, graphics, logos, and digital downloads—are the property of Paisley Partners, LLC or its licensors and are protected by U.S. and international copyright laws.

    • You may not copy, reproduce, distribute, or modify any portion of the site or its contents without written permission.

  • Payment and Pricing

    • All prices listed are in U.S. dollars unless otherwise stated.

    • Payments are processed securely through third-party providers such as Stripe or PayPal. We reserve the right to change prices or availability without notice.

  • Delivery of Digital Products

    • If you purchase a digital version of Navigating Healthcare, it will be delivered electronically via download link or email. Please ensure your email address is entered correctly during checkout.

    • We are not responsible for failed deliveries caused by spam filters, incorrect email addresses, or internet connectivity issues.

  • 30-Day Money-Back Guarantee

    • We stand behind the quality and value of Navigating Healthcare. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of purchase.

  • To request a refund:

    • Send an email to [email protected] with your order number and the email used at checkout.

    • Refunds will be issued to the original payment method within 10-14 business days once processed.

    • Refunds requested after 30 days from purchase are not eligible.

  • Intellectual Property

    • All content, including but not limited to text, layout, illustrations, and design elements of the Navigating Healthcare book and website, are protected by copyright and trademark law. You may not share, reproduce, or distribute any purchased files or printed materials without written consent from Paisley Partners, LLC.

  • Limitation of Liability

    • The content of Navigating Healthcare is provided for informational and educational purposes only.

    • Neither the author nor publisher assumes responsibility for any errors, omissions, or outcomes resulting from the use of this information.

    • You agree that your use of the website and its materials is at your own risk. In no event shall Paisley Partners, LLC, its affiliates, or the author be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use this site or its products.

  • Privacy and Data Use

  • We respect your privacy. Any personal information collected through this site (such as email addresses for purchase or communication) will be used solely for order processing, delivery, and customer service.

  • We do not sell, rent, or share your data with third parties except as necessary to complete your transaction or comply with the law.

  • See our Privacy Policy for more details.

  • Changes to This Policy

    We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Last Updated” date.